Thank you for your interest in our company. The protection of your data is important to us, so we have made it our mission to safeguard and protect your data and your rights in relation to data.
As the persons responsible for data processing, we have taken various different technical and organizational measures to ensure the personal data that we process is protected as completely as possible. Internet-based data transfer can however create security gaps, which means that absolute protection cannot be guaranteed. For this reason, you also have the option to communicate personal data to us through alternative methods, i.e. by telephone.
The company which is responsible for data processing (simplitec or we) in accordance with the relevant Data Protection Laws (including the General Data Protection Regulation (Regulation (EU) 2016/679)) (GDPR) is:
All persons affected by data processing and wanting to protect their interests can contact us at:
You can contact us directly and at any time with any questions or concerns relating to data protection.
If you are a customer of simplitec, i.e. a user of our software, we must collect and use certain personal data in order to provide the right services to you, e.g.: (1) to deliver goods ordered, (2) to distribute updates and patches for your software, (3) to ensure that your software's licence is properly managed and to prevent product piracy, as well as (4) to provide you with information about offers which could be of interest to you.
We require certain information from our suppliers and providers in order to ensure that operations run smoothly. This includes taking contact details for the responsible person in your company in order to communicate with them. We also require further information such as your bank details, so that we can pay you for the services that you have provided (subject to contractual agreement).
Visitors to the website:
We collect a limited amount of data from visitors to the website. This is to facilitate navigation on our websites and to better manage the services that we offer to you. The data we collect in this way comprises information about how you use our website and how often you access it.
We generally only collect your personal data directly from you.
We only collect your personal data directly from you in the course of working together with you.
Visitors to the website:
We collect and use information about our customers (i.e. users) primarily to make sure that the contractual agreement between you and MAGIX is properly implemented in order to ensure a smooth business relationship. For example, we require personal data in order to process sale and license agreements and so that we can send you the products that you have ordered. A user account, which stores personal data, is required to use our software. We require this in order to offer you multi-user licence management and to prevent product piracy. We also partly require personal data from you in order to provide you with our services (such as customer support) in the best possible way.
We use your personal data primarily for two reasons: The first is to make sure that the contractual agreement between you and MAGIX is properly implemented in order to ensure a smooth business relationship. The second is to ensure compliance with legal regulations.
Visitors to the website:
We use your data to to facilitate navigation on our website, for example to display offers which we think will be of interest to you, or to save the contents of your shopping cart in the Store for your next visit.
We transmit your personal data for the following reasons: (1) The first is to ensure that you receive the goods that you have ordered from us (i.e. transmission to a delivery service provider), (2) to payment service providers like PayPal, (3) to companies that dispatch the newsletter for us and/or (4) or to companies that provide us with support services.
Unless you have specified otherwise, we can disclose your information to any of our group companies as well as associated third parties, e.g. service providers and organizations which we use and provide services for.
Visitors to the website
Unless you specify otherwise, we can give your information to web analytics service providers, affiliate networks, marketing automation platforms and social media services, in order to ensure that you only receive appropriately targeted advertisements.
In general, we reserve the right to also transmit your data to other countries outside of the EU or EEA. In this case, we will however ensure a minimum level of data protection corresponding to the GDPR level of protection, through the appropriate arrangements.
The criteria for the duration of storage for personal data is the respective legal retention period, after which the data will be deleted. In addition to this, we save the respective data only provided that they are still necessary for the fulfillment of a contract.
Even if we already hold your personal data, you are entitled to various rights with regard to this information. If you would like to talk to us regarding this, please do not hesitate to contact us. We will make every effort to take care of your query as soon as possible and every case will be treated in accordance with applicable legal regulations. Please note that we may record our communication in order to better solve the issues raised by you.
Right to objection:
If we use your data because we believe this is in our legitimate interests and you do not agree, you have the right to object. We will respond to your request within 30 days. In certain cases, we are entitled to extend this period. We will usually only disagree in very narrowly defined circumstances.
Right to revoke consent:
If we have obtained your consent to process your personal data for specific activities (for example, in order to send you advertisements), you can revoke this consent at any time.
Right to correction
You have the right to request that the personal data concerning you be immediately corrected or amended.
Right to deletion
In certain situations (for example, if we have unlawfully processed your data) you have the right to request us to delete your personal data. We will reply to your request within 30 days (in certain cases, we may however have the right to extend this period) and we will only disagree in very specific, narrowly defined circumstances – for example, if the data is absolutely necessary in order to continue to provide our services to you or to ensure the protection of our intellectual property. If we agree to your request, we will delete your data, but we will generally assume that you wish your name to be included in the list of persons that do not want to be contacted. In this way, we minimize the chance that you will be contacted in the future should your data be collected separately under other circumstances. If you do not wish this, please let us know.
Right to restrict processing
Instead of requesting deletion, you can also request from us that the processing of your data be restricted or blocked. We will also reply to this request within 30 days, except if we still need the data, for example in order to continue to provide our services to you or to ensure the protection of our intellectual property.
Right to data portability
Should you wish, you have the right to transfer your data from us to another person responsible. We will support you by transferring your data directly for you or by providing you with a copy in a standard machine-readable format.
Rights relating to automated decisions (profiling)
Under certain circumstances, you have the right not to be subject to a decision that has been based exclusively on automated processing and that will have legal effect against you. However, under certain circumstances we may have a legitimate interest in such automated decision-making.
Right of appeal to a regulatory body
Our websites/web services use "cookies". Cookies are small text files that are saved on the hard drive of your PC (client) for a defined period.
Most cookies we use are deleted at the end of the browsing session (known as session cookies). Other cookies stay on your computer and allow us to recognize your computer on your next visit ( (permanent or persistent cookies). Cookies usually contain a "cookie ID". This is a pseudonymized date in the form of a unique cookie identification. It consists of a series of characters that can be used to associate websites and the servers with a specific Internet browser (client) in which the cookie is saved.
Cookies are generally distinguished into first and third party cookies.
Within this process, access only occurs in impersonalized form and exclusively when you visit our website. Other websites cannot access this information.
Third party cookies are set by a third party provider that has been authorized by simplitec, i.e. not by the actual website that you are currently viewing.
By using cookies, we can adjust our offers to best meet customer preferences and can make browsing our site as convenient as possible for you (advertising, conversion tracking and personalization).
In addition, we use third party providers in order to collect online statistics (analytics) as a basis for measuring the success of our advertising offers and subsequently improving them. Even when cookies from third party providers are used, data is only accessed in an anonymized form.
All essential services from our website/web services essentially work without the use of third party cookies.
You may prevent the installation of cookies anytime by selecting the option "Do not accept cookies" in your browser. In addition, you can at any time delete cookies via your Internet browser or another software program. This can be done with any standard Internet browser.
We collect some data about our customers and users that we require to implement contracts and for license management and copy protection of our products. We therefore require your name, your email address and country of residence in order to create a user account, which is then used to activate software or content. The same information is collected when you register for our newsletter. We may also require further information from you (e.g. address, telephone number or date of birth), for instance for Store purchases, ordering of services, registering domains or ordering subscriptions. You may also provide us with further data - this is optional. The specific data collected depends on the form or input mask used, or as requested by our support staff over the phone.
If for any reason we require additional personal data from you, we will let you know.
We only collect data about suppliers insofar as this is necessary, in order to maintain a streamlined business relationship. We collect data about our contact person in your organization, and some names, telephone numbers and email addresses. We also collect bank data for the purpose of making payments to you. We can also collect additional information that someone from your organization has shared with us. In certain circumstances, e.g. if you have been in contact with our financial department or billing department, our telephone calls with you may be recorded, regardless of local regulations and requirements.
We generally only collect your personal data directly from you. We do not collect personal data from any other sources.
In general, we use data on our users and customers in the following ways:
a) Advertising measures
We may send you information at regular intervals that we believe to be of interest to you, and also inform you of certain discounts and special offers to which you are entitled as a result of your business relationship with us.
We require your consent for some aspects of these activities that are not covered by our legitimate interests (in particular for data collection using cookies and direct marketing to you through our digital channels). According to the circumstance, we will ask for your explicit consent via "opt-in" or silent consent via "soft opt-in" (see below).
Consent via "Soft opt-in" is a specific form of consent that applies if you have had business dealings with us before (e.g. you have ordered a product from us or registered a domain with us) and we may advertise other products or services within this context. For consent via "soft opt-in", we will consider your consent as provided, as long as you do not withdraw it.
Our advertising as a whole is based on entities that we consider to be especially helpful to our customers and users. However, we are aware that we do not always do things the right way for everybody. We may use your data to display you advertisements and other simplitec content on other websites, e.g. Facebook. If you do not wish your data to be used in this way, please change the cookie settings in your browser, as described above. Even if you deactivate advertisement cookies, it's possible that you may continue to receive simplitec advertisements. If this happens, it is because the advertisement is targeted towards an anonymous target group and not towards you specifically.
b) Functionality of our products and security of our intellectual property rights
We are dependent on protecting our intellectual property rights, not least for the purposes of being able to offer you our products and services at their usual standard of quality and at attractive prices. In order to guarantee effective copy protection and enable you, depending on the product, to use our software on several computers, each installation of our software is linked to your user account, where certain data must be obligatorily saved (name, email address and country). It is only in this way that we can provide you with updates and patches for your software. To guarantee smooth operability of our products, you are therefore required to provide us with the above mentioned data
c) Assertion, exercise or defence of legal rights
In unusual cases, we may also use your personal data in order to assert, exercise or defend legal rights.
We will only use your information in order to conduct our business relationship with you in an optimal manner. To this end, we save your data in our database so that we can contact you in accordance with our agreement and can use your services. In unusual cases, we will use this data for the assertion, exercise or defence of legal rights.
We may share your personal data with the following categories of people in a variety of ways and for a variety of purposes, as appropriate and in accordance with local laws and regulations:
If in future we merge with or are acquired by another company (or should meaningful discussion about such a possibility take place), we may disclose your personal data to the (future) new company owners.
In general, we reserve the right to also transmit your data to other countries outside of the EU or EEA. In this case, we will however ensure a minimum level of data protection corresponding to the GDPR level of protection, through the appropriate arrangements.
We process and save personal data solely for the duration necessary for achieving the purpose for which the data was stored, or as stipulated in laws and requirements set by the European directive and regulation provider or another legislator to which we are subject.
If the storage purpose ceases to apply or if a storage period prescribed by European directive and regulation provider or another competent legislator expires, the personal data will be deleted routinely and in accordance with the statutory provisions.
We will adopt all reasonable and appropriate measures to protect the personal data we have stored from misuse, loss or unauthorized access. To this end, we have taken a range of technical and organizational measures. This includes measures to deal with any suspected breaches of data.
As mentioned above, we collect a limited amount of data from visitors to our websites in order to facilitate navigation of our websites and to better manage the services that we offer to you. You can use our websites without having to provide any personal data. In certain cases (e.g. Store orders, product activation etc.), processing of personal data may be required.
Our websites collect a variety of general data and information each time one of their pages is loaded. This general data and information is saved to our server log files. Data that may be collected includes (1) browser types used and their versions, (2) operating system used, (3) the website from which an accessing system reaches our websites (what is known as a "referrer"), (4) subpages on our websites that are accessed by an accessing system, (5) date and time of visit to websites, (6) an Internet Protocol Address (IP address) and (7) any other similar data and information, that could serve as hazard prevention in the event of an attack on our IT systems.
No conclusions are drawn about the person concerned during the use of this general data and information. This information is required in order to (1) correctly transmit the content of our website, (2) optimize content of and advertising for our website, (3) guarantee the permanent functional operability of our information technology systems and technology for our website, and (4) in the event of a cyber attack, provide law enforcers with necessary information for prosecution. This anonymously collected data and information is therefore evaluated by us statistically and also with the aim of increasing data protection and data security in our company ultimately to ensure an optimum level of protection for the personal data processed by us. Anonymous server log file data are stored separately from all personal data provided by a person concerned.
Our websites contains legally required information, which enables us to be contacted rapidly in a direct manner, for instance by email. If you contact us by email or via a contact form, the personal data submitted by you will be stored automatically. We store this voluntarily submitted personal data for purposes of handling or to communicate with you; we will not pass it on to third parties.
We have integrated various third-party components on our websites. primarily for the purpose of optimizing your surfing experience and analyze user behavior on our websites. The following provides you with more information about this:
We use various services provided by Google, Inc. on our websites. The operator for the services of Google Remarketing is Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA. The following services are integrated into our websites:
simplitec has integrated Google Analytics components into its websites.
The operator for Google Analytics components is Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA.
Google complies with the data protection provisions of the Privacy Shield agreement and is registered with the U.S. Department of Commerce's "Privacy Shield" program. https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI
For web analysis with Google Analytics, simplitec uses an anonymization function, where Google shortens and anonymizes the IP address for the Internet connection of the person concerned.
Google Analytics is a web analytics service. Web analytics is the collection, organization and analysis of data on the behavior of visitors to websites. A web analytics service collects, among other things, data on which websites a person concerned came to a website from ("referrer" URLs), which subpages of the websites were accessed or how often and for how long a website was viewed. These web analysis metrics are mainly used as a data basis for optimizing the functions and contents of a website.
Google Analytics sets a cookie on the computer of the person concerned. The definition of cookies has been provided above. Using cookies enables Google to analyze the use of our websites. Each time a user visits one of the pages of the websites that are operated by simplitec and upon which Google Analytics components are embedded, the Internet browser on the computer of the person concerned is automatically prompted by the Google Analytics components to transmit data to Google for the purpose of online analysis. As part of this technical procedure, Google obtains knowledge of personal data, such as the IP address of the person concerned, which enables Google to trace the origin of the visitors and their behavior on the site, among other things.
Cookies are used to store personal information, such as access time, the location from which access came and the frequency of visits to our websites by the person concerned. For every visit to our websites, this personal data, including the IP address of the Internet connection used by the person concerned, will be transferred to Google in the United States of America. This personal data will be stored by Google in the United States of America. Google may disclose the personal data collected through this technical process to third parties.
You can prevent the setting of cookies by our websites, as described above, at any time via the settings for your Internet browser and thus permanently object to the setting of cookies. This Internet browser setting will also prevent Google from setting a cookie on the computer of the person concerned. In addition, cookies that have already been set by Google Analytics can be deleted via your Internet browser or another software program.
We use YouTube to embed videos on our websites (especially in the forum and in the community).
YouTube is operated by YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. YouTube, LLC is a subsidiary of Google Inc, 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA.
Insofar as we store your personal data or process this in additional ways, special legal rights apply (the "rights of the person affected"), which we will briefly outline here.
You have the right to demand a confirmation of which personal data about your person has been stored, at any time and for free. In addition you have the right to receive a copy of this information. The right to access information additionally covers:
You also have a right of access to information on whether personal data has been transferred to a non-EU country or to an international organization. If this is the case, you also have the right to obtain information about the appropriate guarantees in connection with the transmission.
You can contact us at any time if you want to exercise this right to information.
You have the right to request that incorrect personal data concerning you be promptly corrected. You also have the right, taking into account the purposes of the processing, to request the completion of incomplete personal data, also by means of a supplementary declaration.
You can contact us at any time if you want to exercise this right to correction.
You have the right to request us to promptly delete the personal data concerning you, providing that one of the following reasons applies and as long as the processing is not necessary:
Provided that one of the aforementioned reasons applies and you wish to have the personal data stored by us deleted, you can contact us with your request at any time. They will then ensure that the request for the deletion is promptly complied with.
In principle, we do not release any personal data publicly. However, should we release personal data publicly and as the responsible party be obliged to delete personal data pursuant to Art. 17 Para. 1 GDPR, we will take appropriate measures (also of a technical nature), under consideration of the technology available and the cost of implementation, in order to inform other persons responsible for data processing and who process the published personal data that you have requested that these other persons responsible for data processing delete all links to this personal data as well as its copies and replications, insofar the processing is not necessary. We will take the necessary steps in individual cases.
You have the right to request a restriction on the data processing if one of the following conditions is met:
Provided that one of the aforementioned conditions is met and you wish to restrict the personal data stored by us, you can contact us at any time. They will then ensure that the data processing is restricted.
You have the right to receive the personal data concerning you that you have provided us with in a structured, standard machine-readable format. You also have the right to request us to transmit this information to another person responsible, provided that the processing is based on consent pursuant to Art. 6 Para. 1 Letter a of the GDPR or a contract pursuant to Art. 6 Para. 1 Letter b of the GDPR and providing that the processing is carried out using automated methods.
When exercising your right to data portability pursuant to Art. 20 Para. 1 of the GDPR, you also have the right to have us transfer the personal data directly to another person responsible, as long as this is technically feasible and provided that the rights and freedoms of other persons are not affected by this.
You can contact us directly and at any time to assert the right to data portability.
At any time, for reasons specific to you, you have the right to object to the processing of personal data concerning yourself that has been carried out on the basis of Art. 6 Para. 1 Letter f of the GDPR in order to protect our legitimate interests. This also applies to profiling based on this regulation.
In the case of of an objection, we will no longer process the personal data, unless we can prove compelling grounds for processing that outweigh your interests, rights and freedoms as the person concerned or unless the processing is intended to assert, exercise or defend legal claims.
Should we process personal data for direct marketing purposes, you have the right to object at any time to the personal data being processed for this purpose. This also applies to profiling, should this be directly related to this direct marketing. If you object to data processing for direct advertising purposes, we will no longer process your personal data for this reason.
You can contact us at any time to assert the right to objection.
You have the right to revoke your consent to the processing of personal data at any time.
If you want to exercise your right to revoke the consent, you can contact us at any time.
You have the right not to be subject to a decision based exclusively on automated processing, including profiling, which has a legal effect against you or significantly affects you in a similar way, unless (1) the decision is necessary for the conclusion or fulfillment of a contract between you and us, or (2) is permissible due to Union or Member State law to which we are subject and this law contains appropriate measures to safeguard your rights and freedoms and legitimate interests, or (3) occurs with your express consent.
If the decision (1) is necessary for the conclusion or fulfillment of a contract with you or (2) is made with your express consent, we will take reasonable measures to protect your rights, freedoms and legitimate interests, including at least the right for a person on our side to intervene in the decision making, for you to state your position and for you to challenge this decision.
If you want to exercise your right regarding automated decisions, you can contact us at any time.
You have the right to lodge a complaint with a local regulatory body.
Contact information for the responsible a local regulatory body:
Berlin Officer for Data Protection and Freedom of Information
Telephone: +49 (0)30 13889-0
Fax: +49 (0)30 2155050
According to Article 6 (1) f) of the GDPR, we are permitted to process your data even without express consent, provided that if this is necessary to safeguard our legitimate interests or those of a third party, as long as your interests or your fundamental rights and freedoms requiring the protection of personal data, do not outweigh this.
We do not believe that the following activities adversely affect persons in any way. On the contrary, they help us provide more tailored and efficient services to you and are therefore beneficial to all parties. However, you still have the right to object to our processing of your personal data on this basis, as mentioned above.
We must ensure that our business activities run smoothly, so that we can continue to provide you with our products and services of the usual quality and at a reasonable price. For this reason, we require your data in order to fulfill our contracts with you, to bill you for our services and supply you with our products, to answer your support queries and so that we can provide you with updates and patches for your software. Lastly, we also require your data in order to protect our intellectual property in the form of our software and content from misuse and piracy by using the data stored in your user account. It is therefore in our legitimate interests to use your data.
We have our own legal obligations and it is in our legitimate interest to insist on their fulfillment. If we believe in good faith that this is necessary, we may therefore disclose your information for the purposes of law enforcement or tax collection or actual or threatened disputes.
We use and save personal data from persons within your organization to use your services as one of our suppliers or service providers. We also save your financial data so that we can pay you for the services that you have provided. We assume that all the activities in this area to be in our legitimate interest as recipients of your services.
Under certain circumstances, we may need your consent to process your personal data in connection with certain activities. Depending on what exactly your data is needed for, we will either ask for your explicit consent via "opt-in" or silent consent via soft opt-in .
According to Article 4(11) of the GDPR, consent (via opt-in) is classed as "any voluntary declaration of intent, in an informed and unequivocal manner, in the form of a declaration or other clear affirmative act, with which the person concerned indicates their consent to the processing of personal data concerning themselves". Put simply, this means that:
We keep a record of the consent that you have given in this way.
As previously mentioned, in some cases consent by soft opt-in is sufficient. We may advertise products and services that are related to the products we offer (especially our software and the content we offer) and services (for example in the hosting area), provided that you have not actively unsubscribed from these communications.
As previously mentioned, you have the right to revoke your consent to these activities. by contacting our data security officer
Sometimes it may be necessary for us to process personal data in connection to the pursuit or defence of legal claims. This may occur, for example, if we require legal advice in relation to legal proceedings or are legally obliged to retain or disclose certain information in the course of legal proceedings.
In this privacy statement, we use the following terms amongst others: